Frequently Asked Questions
Everything you need to know about our premium dog gear and accessories.
How do I know which size collar or harness to choose for my dog?
We provide a detailed size guide on every product page. We recommend measuring your dog's neck and chest circumference with a soft tape measure, allowing a two-finger gap for comfort before selecting a size.
What is your shipping policy and how long does delivery take?
We ship worldwide. Domestic orders typically arrive within 2-4 business days, while international shipping can take 7-14 business days depending on the destination and selected shipping method.
Are BullyBillows products suitable for strong or reactive dogs?
Yes, our products are specifically engineered for strength and durability. We use military-grade materials and heavy-duty hardware to ensure safety and control even for the strongest breeds.
What is your return and exchange policy?
We offer a 14-day return policy for items in original, unused condition with tags attached. If you need a different size, please return your item for a refund and place a new order for the correct size.
How should I clean and maintain my BullyBillows gear?
To maintain the longevity of your gear, we recommend hand washing in warm soapy water and air drying. Avoid machine washing or tumble drying as this can damage the hardware and specialized fabrics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible payment options like Klarna and Clearpay.